Shipping Policy

 

 

1. Shipping Methods and Options

We partner with trusted carriers such as USPS and UPS to ensure reliable delivery. For specific delivery timeframes, please visit the carrier's websites:

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Additional fees may apply for expedited or overnight shipping.

  • International Shipping: Costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes.

3. Order Processing Time

We strive to process and ship orders as quickly as possible.

  • Processing Time: Most orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Cutoff Time: Orders placed after 12:00 PM PST will be processed on the following business day.

During peak seasons or sales events, processing times may be slightly longer.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use the tracking number to monitor your shipment’s progress on the carrier’s website.

Please note that tracking information may show a package as delivered before it has physically arrived. This can occur when carriers scan packages in advance. We kindly ask customers to allow up to 48 hours after a delivery scan before contacting the carrier or our support team.

If you encounter any issues with tracking, please contact us at info@oooflavors.com for assistance.

5. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some products may have restrictions for international shipping due to local regulations.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is lost or stolen during transit:

  • Customers are encouraged to allow sufficient time for delivery and contact the carrier directly to resolve the issue.
  • We recommend checking with neighbors or your local post office if your package is marked as delivered but cannot be located.

7. Damaged Packages

If your package arrives damaged:

  • Contact us immediately at info@oooflavors.com.
  • Provide photos of the damaged package and items.
  • We will evaluate the situation and respond accordingly.

8. Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy.

9. Contact Us

If you have any questions about your shipment or need assistance, please reach out to us:

We’re here to help ensure your shipping experience is smooth and stress-free!

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