Terms & Conditions

Welcome to One on One Flavors! By placing an order or using our services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree to these terms, you may not complete your transaction.

Purchases and Orders

1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

2. Payment: Payment must be completed at checkout. Accepted payment methods include major credit cards and wire/ACH transfers for international orders. We do not accept Cash App payments.

3. Order Modifications: Changes or cancellations must be requested within 24 hours of placing an order. Once processing begins, modifications may not be possible.

4. Custom Orders: Custom flavors, bulk quantities, or large orders may require additional processing time. Custom orders are final and cannot be returned or refunded.

Shipping and Delivery

1. Shipping Methods: We ship via USPS and UPS within the United States, and UPS for international orders. Shipping costs are calculated based on weight and destination.

2. Delivery Times: Estimated shipping times vary depending on location. Standard processing times are 1-3 business days for in-stock items and 2-4 weeks for custom or bulk orders.

3. Delays and Liability: We are not responsible for delays caused by carriers, customs, or other external factors. Tracking information will be provided, but delays are beyond our control.

4. Customs Fees: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. Failure to pay these fees may result in the package being returned or additional charges.

Returns and Refunds

1. Return Policy: Due to the nature of our products, we do not accept returns or issue refunds for any reason, except in cases of damaged or defective items.

2. Damages and Discrepancies: If your order arrives damaged, please contact us within 7 days of delivery. Include photos of the damaged items, the "Pack By Card" included in your shipment, and the packing slip.

3. Restocking Fees: Orders returned to us due to refusal or incorrect shipping information will be subject to a 20% restocking fee and additional shipping charges for re-sending.

Product Use and Liability

1. Intended Use: Our flavorings are food-grade and intended for culinary, beverage, or cosmetic applications. They are highly concentrated and must be properly diluted before use. Improper use is at your own risk.

2. Allergen Information: All products are free of common allergens like gluten, nuts, and dairy, but cross-contamination cannot be guaranteed. Customers are responsible for verifying product suitability for their needs.

3. Disclaimer: One on One Flavors is not liable for any damages resulting from misuse or improper application of our products.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. For details, please refer to our Privacy Policy.

Dispute Resolution

1. Governing Law: These terms are governed by the laws of the state of Nevada, USA.

2. Arbitration: Any disputes arising from these terms will be resolved through binding arbitration in Nevada.

3. Limitations: Claims must be filed within one year of the incident giving rise to the claim.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website.

By using our website and completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing One on One Flavors!